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Data Analysis
Operations Analysis
Analyze operational workflows, service levels, capacity, and process performance to identify measurable improvement opportunities.
Register for This CourseLevel
Beginner
Duration
6 weeks
Delivery
Physical & Live Online
Category
Data Analysis
Learn operations analysis through process metrics, capacity analysis, service-level reporting, and practical improvement projects.
Course overview
An applied analytics course for improving operational performance. Learners map processes, define throughput and service metrics, analyze bottlenecks and variation, and build reports that support practical improvement decisions.
Who it's for: Operations staff, process analysts, service managers, and data analysts working with operational performance data.
What you will learn
- Map workflows and define operational performance measures
- Analyze throughput, wait times, capacity, and service levels
- Identify bottlenecks and prioritize improvement opportunities
- Build operational reports and communicate findings
Curriculum
Tools you'll use
SpreadsheetsSQL fundamentalsPower BIProcess mapping
Projects you'll build
- Service process map
- Capacity and bottleneck analysis
- Operational performance dashboard
Prerequisites
- • Basic spreadsheet skills
- • Familiarity with a business or service process is helpful
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